Privacy Policy
Smart Neuron respects your privacy. This policy explains how we handle information when you work with us or visit our website. We've written this in plain language because legal documents shouldn't require a law degree to understand.
We're based in Taiwan and follow local privacy regulations alongside international best practices. If something here doesn't make sense, reach out. We'd rather clarify now than have you wondering later.
What Information We Collect
When you contact us or use our services, we collect different types of information depending on what you're doing:
- Contact Information: Your name, email address, phone number, and company details when you reach out or request services.
- Project Details: Information about your business needs, technical requirements, and project specifications during consultation and development.
- Technical Data: IP addresses, browser types, device information, and website usage patterns through standard web analytics.
- Communication Records: Email exchanges, meeting notes, and project documentation created during our working relationship.
- Payment Information: Billing details and transaction records, though payment processing happens through secure third-party processors.
We don't collect anything we don't need. If you're just browsing our site, we gather minimal technical data. Working with us means sharing more detailed project information, but only what's relevant to delivering good results.
How We Use Your Information
We use what you share for straightforward business purposes. No hidden agendas or surprising secondary uses.
Service Delivery: We need your information to actually do the work—consulting on your project, developing solutions, communicating progress, and delivering finished products.
Business Operations: Managing invoices, maintaining project records, and handling the administrative side of running a business.
Improvement: Understanding how people use our website helps us make it better. Analyzing completed projects helps us refine our approach.
We occasionally send project updates or relevant technical information to existing clients. You can opt out anytime. We don't send marketing spam to people who simply visited our website once.
Data Storage and Security
Your information lives on secure servers. We use industry-standard encryption for data transmission and storage. That said, perfect security doesn't exist—we take reasonable precautions but can't guarantee absolute protection against determined attacks.
- Encrypted connections (HTTPS) for all website interactions
- Secure cloud storage with access controls and regular backups
- Limited team access—only people who need specific information can see it
- Regular security updates and monitoring for potential vulnerabilities
- Physical security measures for equipment containing sensitive data
We keep project files and communication records as long as they're useful for ongoing work or legally required. Client information from completed projects gets archived, not immediately deleted, because sometimes questions come up months later. If you want your data removed after a project ends, just ask.
Sharing Your Information
We don't sell your data. Period. We might share information with others in these specific situations:
| Who We Share With | What We Share | Why |
|---|---|---|
| Project Contractors | Relevant project details | When specialized work requires additional expertise |
| Payment Processors | Billing information | To handle transactions securely |
| Cloud Service Providers | Stored data | Infrastructure and hosting services |
| Legal Authorities | Whatever they legally require | Compliance with valid legal requests |
Anyone we work with who handles client data signs agreements to protect that information. We pick service providers carefully and verify their security practices.
Your Rights and Control
This is your information. You have real control over it:
- Access: Request copies of what we have about you. We'll provide it in a readable format within 30 days.
- Correction: If something's wrong or outdated, let us know and we'll fix it.
- Deletion: Ask us to remove your information. Some data we're legally required to keep, but we'll delete what we can.
- Restriction: Limit how we use certain information while keeping it stored.
- Portability: Get your data in a format you can use elsewhere.
- Objection: Tell us to stop using your information for specific purposes.
To exercise these rights, email us at contact@smart-neuron.com. We'll verify your identity (to prevent someone else accessing your data) and respond within a reasonable timeframe. Most requests we can handle within two weeks.
Cookies and Tracking
Our website uses cookies—small files stored on your device. Here's what they do:
- Essential cookies make the site function properly
- Analytics cookies help us understand visitor behavior and improve the site
- Preference cookies remember your settings and choices
You can disable cookies through your browser settings, though some site features might not work as well. We don't use advertising cookies or track you across other websites.
International Data Transfers
We operate primarily in Taiwan, but some services we use (like cloud hosting) store data internationally. When information moves across borders, we ensure adequate protection through contractual agreements and verified security standards.
If you're outside Taiwan and work with us, your data might be transferred here. Taiwan has reasonable privacy protections, and we add our own security measures on top of local requirements.
Children's Privacy
Our services target businesses, not kids. We don't knowingly collect information from anyone under 18. If we discover we've accidentally gathered data from a minor, we'll delete it promptly.
Changes to This Policy
We might update this policy occasionally as our practices evolve or regulations change. When we make significant changes, we'll notify active clients directly and update the date at the top of this page.
Minor clarifications or formatting improvements might happen without notification. Checking back periodically makes sense if you want to stay current.
Third-Party Links
Our website might link to other sites. We're not responsible for their privacy practices—this policy only covers smart-neuron.com. Read their policies before sharing information with them.
Data Retention Periods
Different types of information get kept for different lengths of time:
- Active project data: Duration of project plus one year
- Financial records: Seven years (tax law requirement)
- Contract documentation: Duration of agreement plus applicable statute of limitations
- Marketing communication records: Until you opt out or two years of inactivity
- Website analytics: Aggregated data kept indefinitely, individual data 14 months
After retention periods end, we securely delete or anonymize data so it can't be traced back to you.
Questions or Concerns?
If something about this policy confuses you, or you have questions about how we handle your information, get in touch. We'd rather answer your questions now than have you worry unnecessarily.
Email: contact@smart-neuron.com
Phone: +886 3 531 1472
Address: No. 56, Shuren Rd, Guishan District, Taoyuan City, Taiwan 333
We typically respond to privacy inquiries within three business days. For urgent matters, call during business hours (Monday-Friday, 9:00-18:00 Taiwan time).